TERMS AND CONDITIONS

 


Welcome to www.ipanemaphilippines.com. This page and all other documents referred on it tells you the terms and conditions (the “Terms”) on which you may make use of our website, whether as a guest or a registered user. Please read these Terms carefully before ordering any Products from the Site.


IPANEMA Philippines (“Ipanema”), is operated by ELRO Retail Corporation (“ERC”), a Company registered with the Securities and Exchange Commission (SEC) and is located at Makati City, Philippines 1209.  Throughout the site, the terms “we," “us,” and “our” refer to Ipanema.


We reserve the right to change these Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing the information posted online to obtain timely notice of such changes. You may read the most current version of the Terms at any time on this page. Your continued use of the Website after changes are posted constitutes your acceptance of the amended Terms.


Should you have questions about these Terms or our Privacy Policy, you may contact us through our contact via email at support@ipanemaphilippines.com. 


USE OF THE WEBSITE

Eligibility

You must be at least eighteen (18) years old or have obtained consent from your parent or guardian to be eligible into entering contracts when using our website.

Consent

By visiting, browsing, or placing an order in our site, you acknowledge that you have read, understood and accept to be bound by the Terms and all other information of similar nature indicated on our FAQ and Information pages. In addition, you also agree that:

  • • Any information that you will provide to us within the use of our site are true and accurate to the best of your knowledge. This also grants permission for us to contact you using the information provided;
  • • The website will be used to make legitimate orders;
  • • The website and products herein shall not in any way used to commit a fraudulent, criminal or unlawful act; and
  • • Transmission of viruses or worms intended to damage detrimentally, interfere or intercept data or personal information are strictly prohibited.

Ownership of Contents

All contents on our website are owned by Ipanema except for contents provided by the users. Use of any contents in the website for commercial purposes without approval from us or our licensor are prohibited. Ipanema reserves the right to give consent to interested parties should they wish to use our website contents.

By posting user contents such as photos, videos, comments/reviews, and other similar information, at our website, the user grants license to Ipanema for the use of such user contents, with or without notification, acknowledgement or compensation to the user.


REGISTRATION FOR THE SERVICE

To successfully place an order, you need to register for an account on the website. To register, you will need to provide a valid e-mail address with your nominated password, your Name, Date of Birth and Gender. The registration page also provides you an option to sign up for our newsletter to get information emails on our news & latest offers.

You need to sign in in order to see your registered information and all your order history. You may access it any time via the “My Account” tab.

For information on how we use the personal information collected from you, visit our Privacy Policy page.


OUR PRODUCTS

All products displayed for sale on our website are owned by Ipanema.  All products offered are of good quality and handled with utmost care. The prices at which we offer these are inclusive of 12% VAT. We reserve the right to change our pricing without notice.


OFFER TO BUY & PLACING AN ORDER

Orders may be placed only if you are signed in. By selecting “Place Order”, you acknowledge that you submit an offer to buy such items contained in your order. You will receive an Order Confirmation email indicating that we acknowledge receipt of your order. We undertake to deliver only those Products included in the Order Confirmation. Once you received a shipment confirmation containing the items or one of the items that you ordered, the contract of sale is deemed formed.

We may, at our discretion, decide not to accept an Order from you for any reason, including unavailability of the product/s or pricing error. We may provide you a substitute product which may either be of equal or lesser value, which you may order as replacement. Should you wish to reject our offer for substitute products, we will refund payments made by you due to unavailability of products offered.

You undertake that all payment information provided for the purpose of placing an order, will be correct, sufficiently funded, and are authorized to be used by you. We reserve the right to obtain validation of payment details before we ship the order.

For the detailed instruction on how to place an order, visit the “How to order” tab from the FAQ page.


SHIPPING AND DELIVERY

Our shipping lead time is anywhere between one (1) and fifteen (15) business days depending on the shipping type you selected. Circumstances beyond our control (force majeure events as defined by law) may hinder the prompt delivery, we shall not be made liable for delays due to such.

*While on Community Quarantine due to COVID-19 situation, our delivery lead times are currently suspended.

Products included on the shipment confirmation are covered by insurance c/o our logistics partners. Insurance provisions and coverages are limited to what is stated on each contract with our logistics partners.


EXCHANGE OR RETURN

Our policy for online requests for exchanges and returned may be reviewed on the “Exchanges and Return” section of the FAQ page.

In the unlikely event that the products received by the customer are received damaged, we recommend you to contact us immediately so we can file an insurance claim with our logistics partners and replace your item immediately.


LIMITATION OF LIABILITY

Any liability for the products purchased through this website is limited only up to the purchase price of the product/s.


SECURITY, AVAILABILITY & ACCURACY OF THE WEBSITE

We exert reasonable efforts to provide you uninterrupted access to our website twenty-four (24) hours a day. However, we cannot guarantee this due to the quality of internet connection. In addition, due to occasional repairs, maintenance & introduction of new facilities, our website may be unavailable for any period of time.

Our website is secured via SSL Certificate. We shall not be held liable for viruses or damages to your computer equipment, software or data, as a result of the use of our website. We do not warrant the compatibility of our website to all hardware and software which you may use.

Ipanema reserves the right to suspend or withdraw the use of our website whether temporarily or permanently to any or all users. For restrictions imposed to a specific person, any subsequent access to the website under any name or user is also prohibited.

All contents on the website are true and accurate to the best of our knowledge. We review and update these contents before access to public is given. In the event that any information is erroneous or omitted, our liability is limited to what is prescribed by law. This should not affect other contract/s formed where consent of both parties was given voluntarily, whether before or after this inaccuracy of information takes place.


PHILIPPINES LAW AND JURISDICTION

These Terms, your use of the Website and contracts formed thru the use of the site shall be governed by the Philippine law. You submit to the exclusive jurisdiction of the Philippines courts to settle any dispute which may arise thereon.